Refund & Cancellation Policy

Billing cycle & renewal

• Paid plans (Starter, Pro, Business) are subscriptions billed in advance, either monthly or annually, in US dollars via Stripe.
• Your plan renews automatically at the end of each billing period until you cancel. The renewal price is the same as your current plan unless we notify you of a change in advance.
• Each billing period includes your plan's monthly verification allowance; the allowance resets at the start of each period and does not roll over.

How your subscription is delivered

BounceBlock is a digital software service — there are no physical goods and nothing is shipped. As soon as your payment succeeds, your account is upgraded immediately and your plan's verification allowance (and, on Business, API access) becomes available in your dashboard. You can start uploading and verifying lists right away.

14-day money-back guarantee

• Full refund within 14 days of your first payment, no questions asked.
• Refunded to your original payment method via Stripe.
• Processing time: 5–10 business days depending on your bank.

Cancelling your subscription

• You can cancel anytime — no phone call or email required — from Dashboard → Billing → Manage subscription (the Stripe customer portal).
• Cancellation stops future renewals. Your plan stays active until the end of the current paid period, then drops to the Free plan.
• We do not charge any cancellation fee.

Refunds after 14 days

For annual plans, we offer a pro-rated refund for the unused, whole months remaining in your current term on request. Monthly plans are not pro-rated after the 14-day window — you keep access until the period ends. Verifications already used are non-refundable.

Non-refundable situations

• Charges older than 14 days on monthly plans (beyond the guarantee window).
• Accounts suspended or terminated for abuse or violation of the Terms or Acceptable Use Policy.
• Fraudulent or disputed payments.

How to request a refund

Email billing@bounceblock.io with the subject “Refund Request” and the email address on your account. A reason is optional but helps us improve. We respond within 1 business day.